FAQs
Find your next step.
Answers about nail categories, sets, care products and store information. For a specific question, email [email protected].
Where should I start: MANI or PEDI?
MANI contains manicure designs for hands; PEDI contains pedicure designs. Compare the selected product’s photographs and details.
Does a nail set include a lamp or care products?
Check the named contents on the set page. Lamps and care products are also listed separately, so do not assume they are included.
Where can I read shipping and return conditions?
Read the Shipping Policy and Refund & Return Policy for the current conditions.
How do I ask about a product or order?
Email [email protected] with the product link or order reference and your question. Support hours are Monday–Friday, 9 AM–6 PM (GMT+8).
How do I choose a finish?
Compare the product photographs and description. The catalog includes matte, glitter, translucent and decorative designs; the details vary by item.
Where can I find payment information?
Read the Payment Method and Billing Terms & Conditions pages.
What should I do if an item arrives with a problem?
Contact [email protected] with your order reference and details of the issue. Review the Refund & Return Policy for the applicable process.
Where do I find application or removal directions?
Read the product details and directions supplied with the exact nail or care product. Ask us if the requirement you need is unclear; instructions can differ between products.
Orders, shipping and returns
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping when orders over €60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
• Free when orders over €60, €20 shipping fee when orders less than €60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If the nail stickers you received are damaged, we will replace them for free. If you do not wish to receive a replacement and would like to return them, we will treat it as a normal return and charge a maximum of 35% return fee. We also reserve the right to deduct all outbound shipping costs from the refund.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.